Helafit Privacy Policy

Your Privacy, Our Priority

Understand how we collect, use, and protect your personal information. Transparency and security you can trust.

Privacy Policy for HelaFit

This Privacy Policy was created to ensure transparency in how we handle your data and to provide you with options to manage your personal information. We ensured that it was clear, informative, and avoided any unnecessary jargon, making it easy for all users to understand their privacy rights and how their data is used. If you have any questions or need assistance, our support team is here to help. HelaFit values your privacy and is committed to safeguarding your information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, ensuring you can use our services with confidence.

1. Data Security Measures

To protect your data, HelaFit employs robust security measures, including encryption protocols, secure servers, and restricted employee access. We regularly review our security practices to maintain the highest standards of data protection.

2. Types of Information Collected

To complete your orders and enhance our service, HelaFit requires certain details:

  • Personal Information: This includes your name, email, and billing and delivery address, provided during account creation or at checkout. These details are necessary to ensure accurate order processing and delivery.
  • Payment Information: For secure payment processing, we do not store your actual card details. Instead, when you place an order, your bank generates a payment token, a secure, encrypted code representing your payment method. This token is passed to our payment processor to complete the transaction without sharing your actual card details. The token is valid for 60 days, allowing us to process future transactions and refunds if necessary, and expires automatically after that period. HelaFit never has access to or stores your real card information, ensuring a secure payment experience and helping prevent fraud.

Our website, www.helafit.com, uses industry-standard security measures to protect your information at all times.

3. How Information is Collected

HelaFit gathers necessary information through several secure, consent-based methods to facilitate your orders and enhance your experience:

  • Account Creation and Order Placement: When you create an account or place an order on our platform, you provide us with essential details like your name, contact information, and delivery address, which are required for processing and fulfilling your orders.
  • User-Authorized Interactions: Information is also collected through your interactions with our website, such as through account updates, customer support requests, or when you opt into notifications or promotions. This information helps us tailor our services and communications to better meet your needs.

4. Purpose of Data Collection

HelaFit uses your information to provide a smooth and secure experience. Specifically, your data helps us with:

  • Order Processing: Ensuring accurate and timely fulfillment of your orders, including item selection, packaging, and delivery coordination.
  • Billing and Payment: Safely processing payments through secure, encrypted methods to prevent fraud and verify transactions without storing actual card details.
  • Customer Communications: Keeping you informed with essential updates, including order confirmation, processing status, and delivery notifications. We also send promotional emails if you’ve opted in to receive special offers and news.
  • Website Analytics and Improvements: Analyzing usage patterns and website performance to refine our services, enhance the user experience, and provide a seamless online experience.

5. Data Sharing and Third-Party Involvement

To complete your orders and provide a secure experience, HelaFit only shares essential information with trusted third parties as needed:

  • Payment Processors: We work with secure payment processors to complete transactions and prevent fraud, using encrypted methods that keep your actual card details private and safe.
  • Service Providers: We use logistics and delivery partners to coordinate and fulfill orders efficiently, ensuring your products arrive as scheduled.

HelaFit never sells or trades your personal information. We only collaborate with third parties who adhere to strict data protection standards, safeguarding your privacy and ensuring data security.

6. User Rights & Access to Information

HelaFit respects your right to access, update, or delete your data. Here are your options:

  • Right to Correct: You can request updates to any inaccurate or outdated information. Simply contact our support team, and after verifying your identity, we’ll make the corrections within 15 days.
  • Right to Delete (Right to be Forgotten): You may request deletion of your data when it’s no longer needed, or you withdraw your consent. Requests can be submitted via email or support portal, and upon verifying identity, we’ll delete the information within 30 days, except data required for legal obligations or dispute resolution.

7. Cookies and Tracking Technologies

HelaFit uses cookies and similar tracking technologies to optimize user experience and enhance ad performance:

  • Conversion Tracking: We track actions like purchases and sign-ups to evaluate ad effectiveness.
  • Retargeting: Custom audiences are created to re-engage visitors who previously interacted with our site.
  • Audience Insights: Demographic and interest data helps us refine ad targeting.
  • Engagement Metrics: Metrics like time spent on pages and exit rates help us improve site content.
  • Page Views and Traffic Sources: We monitor traffic origins and page views to understand our audience better.

Our use of cookies is focused on delivering relevant content and improving site performance, not on collecting individual browsing behaviors.

8. Opt-Out Options for Marketing Communications

If you prefer not to receive promotional communications, you may opt out anytime by clicking the "unsubscribe" link in our emails. Please note that transactional emails, such as order confirmations and updates, will still be sent as they are essential to service delivery. By creating a HelaFit account, you agree to our communications policies.

9. Changes to Privacy Policy

HelaFit may update this Privacy Policy from time to time. Any changes will be posted on our website, www.helafit.com, and users will be notified to ensure full transparency.