Helafit Terms & Conditions

Terms of Use Made Clear

Review the guidelines that ensure a fair and seamless experience for all our users.

HelaFit’s Terms & Conditions:

By accessing our website or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully, as they outline your rights, responsibilities, and the terms of service provided by HelaFit LLC (USA) (hereafter referred to as "HelaFit").

1. Introduction/Acceptance of Terms

By using HelaFit’s website or any associated services, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Products & Services Provided

HelaFit is an online ecommerce brand that sells health and wellness supplements which are available for purchase within the United States. Customers can browse our website, select products, and complete their purchases for convenient access to our wellness supplements. Our delivery is intended for those residing within the USA.

3. User Responsibilities and Account Requirements

  • Age Requirements: Customers must be 18 years of age or older to place an order.
  • Accurate Information: Users are responsible for providing accurate delivery and payment information. Failure to do so may result in delivery delays.

4. Ordering and Payment Terms

  • Order Placement: Orders can be placed anytime without a minimum order requirement.
  • Accepted Payment Methods: We accept Visa, MasterCard, American Express, and Discover.
  • Payment Processing: Payment will be processed upon order placement. HelaFit does not store or view your actual payment details but uses a secure, encrypted payment token provided by your bank for processing future transactions and issuing refunds.
  • Cancellations and Refunds: Orders may be canceled if HelaFit is notified before the order is dispatched. For cancellations made within this window, a refund will be processed back to the original payment method within 7-10 business days.

5. Delivery Policies

  • Delivery Options: Orders are shipped within standard delivery times based on the shipping method selected at checkout.
  • Delivery Fees: Delivery fees may apply, as disclosed at checkout.

6. Substitutions and Stock Availability

HelaFit aims to fulfill each order as requested. However, if an item is out of stock:

  • Substitution Policy: We do not offer substitutions for out-of-stock items. If an item is unavailable, we will notify you and offer a refund or alternative option if available.

7. Refunds and Returns

Our goal is customer satisfaction, and we offer refunds or returns under the following conditions:

  • Expired or Damaged Items: If any items arrive expired or damaged, HelaFit will provide a replacement or issue a refund for the affected items.

8. Promotions and Discount Codes

Promotional codes and discounts offered by HelaFit are subject to the following conditions:

  • Expiration and Restrictions: All promo codes and discounts have specific expiration dates and may be restricted to one use per customer.

9. Intellectual Property

All content on the HelaFit website, including text, images, graphics, and logos, is the exclusive property of HelaFit.

10. Limitation of Liability

HelaFit is not liable for occasional downtime or product availability issues, though we strive to minimize interruptions.

11. Changes to Terms

HelaFit reserves the right to update these Terms and Conditions periodically. Changes will be posted on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of the USA, specifically Delaware.

13. Contact Information

If you have any questions, please contact us at:
**Toll-Free (USA):** 1-833-HEL-AFIT (435-2348)
**Email:** customercare@helafit.com