Shipping Policy

Thank you for shopping at Helafit!

 

  1. Processing Time:

- Orders are processed within 1 business days (Monday to Friday, excluding holidays) after receiving full payment.

- Custom or personalized orders may require additional processing time.

 

  1. Shipping Costs:

- Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout.

 

  1. Shipping Methods:

We offer the following shipping methods:

  - Standard Shipping: 3 - 5 business days

  - Expedited Shipping: 2 - 3 business days

 

  1. Shipping Destinations:

- We currently only ship to The USA.

 

  1. Order Tracking:

- Once your order has been shipped, you will receive a confirmation email with a tracking number.

- You can track your order on our website or through the carrier's website.

 

  1. Customs and Import Taxes:

- Customers are responsible for any customs and import taxes that may apply to their order.

- We are not responsible for delays due to customs processes.

 

  1. Lost or Damaged Items:

- We are not responsible for lost or damaged items during shipping.

- If your order arrives damaged, please contact us within 7 days with photos of the damaged items and packaging.

 

  1. Returns and Refunds:

- Please refer to our Returns and Refunds Policy for information on returns and refunds.

 

  1. Holiday Shipping:

- During peak seasons and holidays, there may be delays in shipping. Please order in advance to ensure timely delivery.

 

  1. Contact Information:

- If you have any questions about your order or our shipping policy, please contact us at order@helafit.com.

 

Changes to this Shipping Policy:

- We reserve the right to update our shipping policy at any time. Please check our website for the latest information. By placing an order with Helafit, you agree to the terms outlined in this Shipping Policy.